Case Study: Novotel achieves a global virtual concierge rollout with Monscierge

Novotel deploys virtual concierge to 400+ hotels in 12 weeks with Monscierge

Novotel, a brand under the Accor hotel group, sought a technology partner to develop a global Virtual Concierge that would become a brand standard for over 400 of its hotels. Their challenge was to provide consistent service to guests of all nationalities, share local expertise more effectively, and improve overall customer satisfaction. They selected Monscierge to create this solution.

Monscierge developed a customized Virtual Concierge platform using Microsoft technology, which included a custom ordering portal, multi-language training materials, and a system for providing true local recommendations. The solution was successfully deployed to a pilot hotel within a 12-week timeframe. As a result, Monscierge helped Accor begin the global rollout of this new brand standard across its Novotel properties.

Novotel