Case Study: Hyatt Regency Bellevue on Seattle's Eastside saves thousands and streamlines guest communication with Monscierge Connect

Hyatt Regency Bellevue on Seattle's Eastside saves thousands annually with Monscierge

The Hyatt Regency Bellevue on Seattle's Eastside sought to streamline its technology operations and reduce high licensing fees associated with multiple legacy systems. The hotel partnered with vendor Monscierge to implement its centralized Connect CMS platform and other Connect products to create a more user-friendly experience for guests and staff.

Monscierge's solution consolidated several technologies into a single, cloud-based system, enabling features like two-way SMS communication and a custom hotel app. This eliminated the need for multiple vendors and outdated software. The results included considerable annual savings of thousands of dollars for the hotel and a seamless, enhanced experience for guests from pre-arrival to departure. Monscierge also provided dedicated support throughout the implementation and training process.

Hyatt Regency Bellevue on Seattle's Eastside