Case Study: Diamond Resorts International enhances guest experience with Monscierge

Diamond Resorts International expands guest technology to 43 countries with Monscierge

Diamond Resorts International wanted to improve the guest experience in their resort lobbies and expedite the arrival process. Their challenge was to promote local attractions and synchronize content across over 300 global properties while maintaining brand integrity. They selected vendor Monscierge and its Connect Lobby and Connect CMS products to meet these needs.

Monscierge implemented a cloud-based, multilingual solution across 43 countries. The solution included features like "Call Concierge" for local offers and enabled the sending of over half a million social postcards from EU resorts alone. As a result, Diamond Resorts International successfully established new guest-facing technology in 12 languages, revolutionizing their guest satisfaction strategy and strengthening the service connection with timeshare owners.

Diamond Resorts International