Case Study: Agiliti Streamlines Healthcare Equipment Management with Monochrome's Custom ServiceNow Portal

Agiliti speeds healthcare equipment management across hundreds of facilities with Monochrome

Agiliti, a healthcare equipment management company, faced a challenge in providing its field teams with fast and reliable access to track devices and manage transfers across hundreds of facilities. They needed a clean, focused interface without unnecessary extras. The vendor Monochrome utilized the ServiceNow platform to address this need.

Monochrome designed and built a custom ServiceNow service portal tailored for Agiliti's operations. The solution included role-based dashboards, mobile-ready layouts, and guided forms to simplify complex logistics for equipment requests, fulfillment tracking, repairs, and returns. This resulted in reduced support strain, sped-up workflows, and created a frictionless service process, making it a leading example in healthcare logistics.

Agiliti