Case Study: Fazoli's achieves 30–40% catering sales growth and 80% online orders with MonkeySoft Solutions

Fazoli's technology investment drives off-premise growth

Fazoli’s, the fast-casual Italian chain, faced fragmented catering operations, weak off‑premise sales, and an online ordering system that provided little back‑office reporting or customer analytics. To unify catering, improve reporting, and grow off‑premise revenue, Fazoli’s partnered with MonkeySoft Solutions and adopted the MONKEY online ordering and catering platform.

MonkeySoft Solutions deployed the MONKEY platform along with branded training, a sandbox for practice, and back‑end analytics to standardize orders and capture customer data. The rollout now covers 36 franchisee groups (91 locations), lifted online catering adoption to nearly 80% (up from one‑third), and drove catering sales increases of 30–40% system‑wide (40% at one franchisee), demonstrating measurable operational and revenue impact.

Fazoli's

Scott SirLouis

Vice President of Strategy