Case Study: Einstein Noah Restaurant Group achieves double-digit catering sales growth and streamlined multi-unit ordering with MonkeySoft Solutions

Enhancing Restaurant Profits Through Multi-Unit Ordering and Catering Systems

Einstein Noah Restaurant Group, Inc., the nation’s largest bagel bakery operator with roughly 755 restaurants, needed better accounting, control and scalability for its cumbersome catering business to capture the large off‑premise opportunity. To centralize ordering, improve visibility and streamline fulfillment, Einstein Noah engaged MonkeySoft Solutions and implemented the MonkeyCatering™ platform, including MonkeyOnlineOrdering™.

MonkeySoft Solutions delivered a centralized, measurable catering system that improved order accuracy, delivery availability and guest feedback handling (via a Code Red/Code Green process), plus a dedicated 1.800.BAGELME channel and unit efficiency gains. The results were significant: catering sales grew 20% in 2011 and another 19% in Q1 2012, now representing 7% of the menu mix, driving year‑over‑year double‑digit growth and enabling better tracking, profitability and pursuit of national accounts.

Einstein Noah Restaurant Group

Wayne Alexander

Director of Catering