Case Study: Liberty Diversified International saves 420 hours a year with IncidentMonitor from Monitor 24-7 Inc.

Liberty Diversified International - Customer Case Study

Liberty Diversified International (LDI), a large privately-held holding company, faced a challenge when its existing help desk software was discontinued. Their old system was expensive, difficult to maintain, and lacked an effective self-service module, leading to inefficient manual processes for ticket submission and routing. To address this, LDI selected and implemented the IncidentMonitor solution from vendor Monitor 24-7 Inc.

Monitor 24-7 Inc.'s solution provided a robust, self-service portal that automated ticket routing and key ITIL processes. The implementation resulted in significant time savings, including an estimated 360 hours per year for the desktop team and another 60 hours saved by automating printer cartridge orders. The new system empowered end users, maximized technician resources, and achieved total efficiency savings of over 420 hours per year for LDI.

Liberty Diversified International

Alla Johnson

Chief Information Officer