Case Study: Lake Land College triples student engagement with Mongoose Text

Lake Land College triples TRIO participation to 6% with Mongoose

Lake Land College, a two-year public institution in Illinois, faced challenges in engaging its diverse student body through impersonal mass emails and static texts. This was particularly ineffective for reaching adult learners, TRIO program participants, and multilingual populations, creating compliance risks and limiting meaningful communication. To address this, the college turned to Mongoose and its Conversation Intelligence Platform.

By implementing Mongoose's platform, the college transitioned to personalized, two-way texting that enabled smart segmentation and multilingual support. This solution led to a 200% increase in TRIO program participation, rising from 2% to 6%. Mongoose also facilitated targeted follow-ups that increased program enrollment and allowed for real-time financial aid communication, significantly improving student engagement and inclusion across the entire campus.

Lake Land College