Case Study: TIM achieves digital-first agility and faster customer experiences with MongoDB

TIM improves digital response times with MongoDB despite 30 million users

TIM, a global telecommunications provider, faced the challenge of innovating its digital channels while protecting its legacy back-end systems. The company needed a 'fast data' solution that could deliver high performance and scalability to support its digital-first transformation, which was impossible with its traditional relational data structures. To meet these demands, TIM selected MongoDB Enterprise Advanced from vendor MongoDB.

By implementing MongoDB as its new 'fast data' structure, vendor MongoDB provided a flexible and robust NoSQL database that acted as a decoupling layer between data. This solution dramatically reduced time to market for new services, generated cost savings, and led to a significant lift in customer satisfaction scores. The performance in terms of response times remained constant despite a large increase in data volumes, providing an optimal omnichannel user experience.

TIM