Case Study: Sýn Vodafone achieves faster customer insights and modernized telecom operations with MongoDB

Sýn Vodafone delivers ROI in 21 days with MongoDB

Sýn Vodafone, Iceland's second-largest telecoms operator, faced a critical system failure and operational inefficiencies. Its service agents used an average of 50 disconnected systems daily, leading to billing issues, a negative customer NPS score, and an inability to scale. To modernize its legacy infrastructure, Sýn turned to MongoDB's multi-cloud data platform, MongoDB Atlas.

By implementing MongoDB Atlas along with Atlas App Services, Triggers, and Data Federation, MongoDB enabled Sýn to unify its data landscape and build a 360-degree customer view. The vendor's solution accelerated development, integrated industry-standard products, and delivered a return on investment in just 21 days. This allowed Sýn to launch new services rapidly and attract global talent, transforming its business operations with a small team.