Case Study: Stratifyd achieves near-real-time AI customer insights and 100x faster queries with MongoDB

Stratifyd - Customer Case Study

Stratifyd is an AI-powered, end-to-end customer analytics platform used by brands like Etsy, LivePerson and Kimberly‑Clark to turn reviews, social posts, calls, emails, chats, surveys and CRM data into actionable business insights. The core challenge was ingesting and analyzing large volumes of diverse, unstructured customer interactions in near real time—requiring high read/write throughput, a flexible schema and fast querying to drive timely customer acquisition and retention decisions.

By building on MongoDB, Stratifyd gained the speed, flexible schemas and secondary-indexed queries it needed—improving query response times by at least 100x and supporting high throughput workloads. The platform now processes a quarter-million words in under a minute, maintained under 17 minutes total downtime last year through replication and failover, gets customers up and running in less than a day, and delivers measurable gains in customer engagement, retention and product decisions.

Stratifyd

Kevin O'Dell

Chief Technology Officer