Case Study: Square Enix achieves massive scalability and 24x7 game availability with MongoDB Cloud Manager

Square Enix - Customer Case Study

Square Enix, the creator and publisher of franchises like TOMB RAIDER, HITMAN and FINAL FANTASY, outgrew its relational database infrastructure as games moved online and datasets exploded. The company faced severe scalability and performance issues—one analytics query once took three weeks—and needed a multi-tenant, highly elastic platform that could deliver global 24x7 uptime while keeping operations lean.

Square Enix migrated to MongoDB (Enterprise Advanced) and Cloud Manager, building a multi-tenant Online Suite with sharded clusters on-premises and in AWS, automated provisioning and monitoring, and replica-set-based resilience. The change cut massive query times (three weeks to two minutes), enabled rapid scaling for game launches, consolidated instances for better performance and reliability, and let the team run dozens of clusters and maintain 24x7 availability with essentially a single administrator.

Square Enix

Tomas Jelinek

Senior Online Operations Administrator