Case Study: Ada transforms customer service with AI using MongoDB Atlas

Radar ships new AI products in just a few months with MongoDB

Ada, a company specializing in AI-powered customer service automation, faced the challenge of managing vast amounts of unstructured data from multiple channels to train its large language models. To innovate quickly and securely without administrative overhead, they needed a flexible, multi-cloud database platform. They turned to MongoDB, specifically adopting MongoDB Atlas.

The solution using MongoDB Atlas provided a unified data store that harmonized multiple data types, allowing Ada's team to focus on product development. This enabled them to ship new products in just a few months and build a distributed event processing system using features like Change Streams. The results included increased velocity, the ability to pivot quickly, and a secure foundation for advancing AI training with Queryable Encryption, keeping them ahead in the generative AI curve.

Radar