Case Study: Citizens Bank reduces fraud losses with MongoDB Atlas

Citizens Bank reduces fraud losses and launches new fraud strategies in minutes with MongoDB

Citizens Bank, a major U.S. financial institution, faced a fragmented and outdated fraud ecosystem built on legacy technology. Their batch-oriented processes were slow, making it difficult to respond to shifting fraud patterns in real time. To modernize, the bank partnered with MongoDB to build a new, cloud-based fraud prevention platform using MongoDB Atlas on AWS.

The solution implemented by MongoDB was a comprehensive, real-time fraud management platform. This allowed Citizens Bank to assess transactions as they occur, drastically reducing fraud losses ahead of industry benchmarks and lowering false positives. The bank also improved operational efficiency and can now launch new fraud prevention strategies in minutes instead of weeks. MongoDB's flexible document model was crucial for enabling the agility and scalability needed for these results.

Citizens Bank