Case Study: Sterne, Kessler, Goldstein & Fox captures calls around the clock with Moneypenny phone answering support

Sterne Kessler Goldstein & Fox - Customer Case Study

Sterne, Kessler, Goldstein & Fox, a law firm, needed a better way to manage incoming calls from clients across the US and internationally, especially when calls came in outside normal business hours or during busy periods. They turned to Moneypenny for overflow phone answering support because missing calls and relying on voicemail did not meet their standard for client service.

Moneypenny implemented 24-hour call answering support, with any calls the firm could not handle flowing seamlessly to a live Moneypenny receptionist. As a result, Sterne, Kessler, Goldstein & Fox now has around-the-clock coverage, callers always reach a professional receptionist instead of a machine, and the firm reports that Moneypenny has brought many benefits and become a “perfect fit” for their practice.

Sterne, Kessler, Goldstein & Fox

Robert Burger

Executive Director and Chief Operating Officer