Case Study: SimpleCater looks bigger and more established with Moneypenny

SimpleCater - Customer Case Study

SimpleCater, a catering business, needed help handling incoming calls because their in-house team was too busy to answer every one. They were concerned missed calls would go to voicemail and drive customers to competitors, and a prior generic call center felt too robotic and generated complaints. They turned to Moneypenny for phone answering support.

Moneypenny stepped in to answer overflow calls, helping SimpleCater provide a more professional and personable customer experience. The result was that SimpleCater looked bigger and more established, gained credibility with customers, and avoided the cost of hiring an in-house receptionist. Victor Konig said Moneypenny was “a million times better” than previous providers and would recommend them to others.

SimpleCater

Victor Konig

Owner