Case Study: PMB Insurance Corporation saves on recruitment costs with Moneypenny Phone Answering

PMB Insurance Corporation - Customer Case Study

PMB Insurance Corporation, a small family-run insurance agency, faced a challenge when their in-house receptionist left. They were worried about managing their calls and had a poor experience with another answering service before turning to Moneypenny for phone answering support.

Moneypenny provided a dedicated receptionist who learned the specific needs of the agency's clientele, ensuring high-quality service. The solution allowed the business owners to focus on capturing new business and visiting clients, knowing their calls were handled. A key result was a significant saving on recruitment and overhead costs, as using Moneypenny proved to be a fraction of the cost of hiring an in-house employee.

PMB Insurance Corporation

Phil Babbitt

Owner