Case Study: Dr. Jamie Loveland ensures every patient call is answered with Moneypenny Phone Answering Support

Jamie Loveland - Customer Case Study

Dr. Jamie Loveland, owner of a psychotherapy practice, needed a better way to handle incoming patient calls as the business grew. Calls were increasingly going to voicemail, which risked poor customer service and missed opportunities, so the practice turned to Moneypenny for call answering support.

Moneypenny provided answering support through a dedicated receptionist, Aimee, and her team to cover unanswered calls from the in-house staff. As a result, Jamie Loveland no longer had to scramble to answer calls, the team could focus more on patient care, every message came through clear and concise, and the practice reported that it never misses calls.

Jamie Loveland

Jamie Loveland

Owner