Case Study: Corendon improves customer feedback collection with Monetate

Corendon improves room feedback with Monetate's in-form survey

Corendon, an international tourism group, sought a better method to collect valuable customer feedback on their Single Page App booking site, moving beyond traditional and often ineffective channels like contact forms. They partnered with Monetate, using its SiteSpect product to creatively embed feedback questions directly into the customer journey.

Using Monetate's client-side variations, Corendon implemented short, non-intrusive yes/no questions at key points in their booking funnel. This solution provided them with immediate and valuable insights into customer experience issues. As a result, Corendon gained the crucial data needed to optimize its room descriptions and improve the overall booking process.

Corendon