Case Study: SugarKane Restaurant achieves reliable payment processing and business resilience with Moneris

SugarKane - Customer Case Study

SugarKane, a Caribbean restaurant in Toronto founded and run by sisters Donna, Renée and Nicky, faced the twin challenges of launching a neighbourhood eatery in 2019 and surviving the COVID-19 pandemic’s hit to dine-in service. To keep payments simple and reliable for both in-house and delivery customers, SugarKane uses Moneris payment solutions, specifically the IWL220 terminal, building on a long-standing relationship with Moneris from their earlier small-business ventures.

Moneris supported SugarKane with the IWL220 device and responsive customer service, including a helpline that quickly resolves technical issues, minimizing downtime during peak periods. That reliability made day-to-day operations more efficient, helped them handle surges of community support during the pandemic, and contributed to steady demand (at times reaching full capacity), allowing SugarKane to focus on serving customers and planning future growth with confidence.

SugarKane

Donna Charles

Co-founder and Co-owner