Case Study: Crystal Glass Canada Ltd. achieves daily reconciliation and faster accounting with Moneris Merchant Direct

Crystal Glass Sees Value in Moneris Daily Reporting

Crystal Glass Canada Ltd., a multi‑location glass manufacturer with retail, wholesale and manufacturing operations and over 500 employees, faced a chronic reconciliation problem: its accountant, Vince Cerisano, could not verify daily or weekly sales because manual paperwork delayed reconciliation until mid‑month. After their previous processor lacked a suitable daily reporting tool, Crystal Glass turned to Moneris and adopted the Merchant Direct online reporting solution.

Moneris’ Merchant Direct provides daily credit/debit transaction data by 7:00 a.m., 24/7 access, automatic monthly consolidation by the third day, extensive search and export features, and historical reports (daily for three months, monthly for two years). With Merchant Direct, Crystal Glass can now balance accounts daily rather than monthly, resolve sale discrepancies immediately to reduce chargebacks, centralize help‑desk support across locations, speed up accounting workflows and lower back‑office costs — delivering measurable improvements in reconciliation timeliness, customer service and cost efficiency.

Crystal Glass Canada Ltd.

Vince Cerisano

Accountant