Case Study: Jerónimo Martins streamlines self-service ordering with Monday

Jerónimo Martins speeds kiosk orders to 1 minute with Monday

Jerónimo Martins, through its Pingo Doce supermarket chain, faced the challenge of streamlining customer service in its "Comida Fresca" restaurants. They wanted to create self-service kiosks to make ordering more efficient. The company Monday was engaged to design the user experience and interface for this new digital kiosk.

Monday developed a new, brand-consistent interface focused on familiar usability, featuring extensive product customization options. The solution was implemented after a thorough process including benchmarking, prototyping, and usability testing. The results were highly successful: on launch day, the kiosks served 104 customers. Most significantly, the average order time was reduced to just 1 minute via the kiosk, compared to 3 minutes at a conventional checkout. Monday's solution received positive feedback from both customers and staff for its agility and intuitive design.

Jerónimo Martins (grupo Jerónimo Martins)