Case Study: Meals on Wheels Chicago gains a centralized supporter view with Monday Loves You and Salesforce NPSP

Meals on Wheels Chicago unifies 10 Salesforce licenses with Monday Loves You

Meals on Wheels Chicago, a nonprofit that delivers meals and essential services to the homebound, faced a significant challenge. The small but busy team struggled to manage its volunteers and donors because their data was spread across various disconnected spreadsheets and legacy systems. This prevented them from gaining a consolidated, 360-degree view of their supporters. Monday Loves You was engaged to implement a solution.

The solution from Monday Loves You involved implementing Salesforce's Nonprofit Success Pack (NPSP), configured through the Salesforce "Power of Us" program. They integrated this with Formstack and QuickBooks Online to create a centralized system. This new infrastructure consolidated Meals on Wheels Chicago's data, eliminated manual work, and finally provided the end-to-end view of each supporter they needed for improved reporting to their board and funders.

Meals on Wheels Chicago