Case Study: Velocity Church achieves streamlined email management and faster congregation responses with monday.com

Velocity Church - Customer Case Study

Velocity Church faced a growing coordination problem: assistant Tayler Horvat and the lead pastor struggled to keep track of which congregation emails and calls had been handled, which needed follow-up, and how to get draft responses approved without confusing back-and-forth messages—especially since the pastor didn’t have access to the assistant’s inbox.

They implemented a monday.com EMAILS template where Tayler uploads messages as pulses, adds context and priority, estimates drafting time, and requests approval. The board created clear visibility for the pastor, reduced redundant communication, sped up response times, and made it easy to remove resolved messages from the main church account—saving time and improving accountability.

Velocity Church

Taylor Horvat

Velocity Church