Case Study: U-M Shared Services Center achieves transparent, efficient request intake with monday.com

U-M Shared Services Center - Customer Case Study

U-M Shared Services Center, led by MJ Kwiatkowski, was managing internal requests for services like data analytics, communications, and mail room support through email and verbal asks, which made tracking and prioritizing work difficult and created visibility gaps across teams.

They implemented a Google Form → Zapier → monday.com intake board workflow that automatically logs requests and sends confirmation emails. Staff now triage, prioritize, and route items to the right team or project board, bringing transparency, even distribution of work, and an easy-to-use process for both customers and staff.

U-M Shared Services Center

MJ Kwiatkowski

U-M Shared Services Center