Case Study: City of Waterford achieves real-time project tracking and citizen transparency with monday.com

Track City Council agenda items and projects

City of Waterford staffer Miranda Lutzow inherited a mountain of Excel spreadsheets that were difficult to update, merge, and share, making it hard for council members to track project status or respond to citizen inquiries. The decentralized process led to missed details and slowed decision-making, especially for complex public infrastructure projects.

They implemented a monday.com template with individual council logins, priority color-coding, a Completed Projects group, and a Gantt overview, and even embedded a live board on the city website. The result: real-time, multiuser updates, clearer prioritization and delegation, increased transparency for residents, and renewed confidence in knowing the status of every project.

The City of Waterford

Miranda Lutzow

City of Waterford