Case Study: VML achieves 20% higher customer satisfaction with monday.com

How VML increased customer satisfaction by 20% with monday.com

VML, a global media and advertising enterprise, needed better workload optimization and more accurate data to improve production visibility and reduce stakeholder questions. Using monday.com Work Management, the company aimed to streamline company-wide operations and boost transparency.

monday.com helped VML optimize production boards, improve workload management, and increase data accuracy across teams. As a result, VML achieved a 2X improvement in time to cast talent, saved 7K hours per account each month, and increased customer satisfaction by 20%.

VML

Paul Wille

COO North America