Case Study: Vistra achieves faster digital transformation and better customer experience with monday.com

How Vistra accelerates digital transformation and elevates the customer experience with monday dev

Vistra, a global provider of business services, was struggling with a fragmented tech landscape built from about 50 customer-facing applications and relied heavily on email chains and ad hoc meetings to manage work. This created silos, slow processes, lost requests, and a confusing customer experience, so Vistra turned to monday.com and monday dev to support its digital transformation.

monday.com helped Vistra centralize collaboration, track feedback and development work end to end, and give stakeholders real-time visibility through dashboards and boards. As a result, Vistra improved alignment between technical and non-technical teams, reduced email dependency, increased transparency, and accelerated decision-making and development, helping leadership trust progress and move the transformation forward faster.

Vistra

Alan Schmoll

Executive Vice President