Case Study: Velv achieves 60% better sales tracking with monday.com CRM

How Velv transformed sales & efficiency with monday CRM

Velv, a Portugal-based nearshore software development company, was struggling with fragmented tools, manual sales processes, and lost information as it scaled. Before using monday.com’s monday CRM, the team had trouble tracking emails, sales steps, and key customer data, which slowed collaboration and created gaps in communication.

monday.com implemented a flexible monday CRM setup that centralized sales, post-sales, performance evaluation, and recruitment workflows in one platform. The results were strong: Velv cut internal email volume by nearly 80%, reduced a five-email process to three clicks, and improved sales tracking by 60%, while also speeding up client responses and improving service quality.

Velv

Nuno Godinho

Chief Information Officer