Case Study: TodayTix Group achieves 15x ROI and $496,000 annual savings with monday.com

How TodayTix transformed its internal processes with a digital disruptor mindset using monday.com Work OS

TodayTix Group is a global ticketing platform that makes live theatre more accessible. As the company expanded into a portfolio of brands and partners, its old, ad hoc processes — from a London whiteboard to email inboxes — could no longer scale: unclear ownership, multiple sources of truth, manual work, and information silos slowed campaigns and coordination across time zones.

TodayTix implemented monday.com Work OS to centralize workflows and automate handoffs: a global pitch board for campaigns like London Theatre Week, embedded web forms that route requests to Slack, a creative request board with versioning and annotations, shared coding boards (including Kanban views), consolidated budget reporting, dashboards, and post-campaign retrospectives. The result: clearer accountability, faster feedback loops and decision-making, and measurable impact — 15x ROI, $496,000 saved per year, 14,729 hours saved per year (up from 6x ROI), with more transparency, scalability, and efficiency across the business.

TodayTix Group

Courtney King

Director of Global Planning