Case Study: National Hockey League (NHL) cuts custom app development cycles by 4+ weeks with monday.com

How the NHL saved 4+ weeks per custom application development cycle by moving to monday.com

The National Hockey League (NHL), a 100+ year-old professional sports organization with 32 teams and hundreds of internal apps, faced growing chaos as demand for custom development outpaced visibility and process. Carol Dann and her team supported 30+ business units while coordinating with an external agency across time zones using email and texts, which created silos, incomplete specs, unclear priorities, uneven workloads and no roadmap — making planning and releases difficult.

By adopting monday.com, the NHL established a clear, shared development process and full visibility into sprints, roadmaps and resource assignments. The team now builds workflow apps in minutes instead of weeks or months, uses Bar/Calendar/Chart views and automations (e.g., a SurveyMonkey-based Stanley Cup request workflow with mirrored private boards) to streamline work, balance workloads and track launches — saving more than four weeks per custom application development cycle.

National Hockey League

Carol Dann

Senior Director