Case Study: Fiverr achieves email-free communication and company-wide transparency with monday.com

How one online marketplace completely eliminated emails (yes, really)

Fiverr — a global online marketplace for digital services that has processed millions of transactions since 2010 — grew from a single office floor into a six‑story company and lost the informal, cross‑company visibility that once kept everyone aligned. As teams and features expanded, employees began to feel like executioners rather than owners, and coordinating across departments made it harder to get input, recognize contributors, and preserve the company’s original DNA.

monday.com provided a shared, transparent workspace so everyone can subscribe to topics, follow product lifecycles, and see the outcomes of their work without relying on internal email or weekly update calls. The platform restored visibility at both management and employee levels, increased acknowledgment, motivation and commitment, and became a strategic tool for maintaining collaboration and company culture as fiverr scaled.

Fiverr

Shai Wininger

Co-Founder