Case Study: Officeworks achieves streamlined retail processes and greater transparency with monday.com

How Officeworks strengthens its retail processes and strategies with monday.com

Officeworks, Australia’s leading retailer for office and school supplies, needed a better way to manage complex space planning, product launches, and merchandising across 165+ stores. Before monday.com, teams relied on scattered emails, folders, calendars, and massive spreadsheets, which made it hard to keep information accurate, coordinate stakeholders, and prioritize hundreds of tasks.

Using monday.com, Officeworks built centralized boards, dashboards, templates, automations, and digital planogram workflows to standardize processes and improve visibility across teams. The result was clearer reporting, faster onboarding of products, fewer manual errors, and better workload balance; for example, one project coordinator saved a full day per week on admin work. Officeworks also reported significant direct cost and time savings and a more consistent product range for customers.

Officeworks

James Fryer

Space Planning Manager