Case Study: Deezer achieves 483% higher customer engagement with monday.com

How Deezer increased customer engagement by 483% in a matter of weeks using monday.com

Deezer, the global music streaming service, was struggling to manage increasingly complex cross-functional projects and CRM campaigns using spreadsheets and an outdated tool. With teams spread across more than 180 countries, Deezer needed better visibility, collaboration, and a more intuitive way to run campaigns and track work, which led them to adopt monday.com’s Work OS.

Using monday.com, Deezer created centralized pipelines and dashboards for business development and CRM, making it easier for teams to collaborate and request campaigns. The results were significant: weekly campaigns increased by 142%, customers reached rose by 250%, and customer engagement jumped by 483% in a matter of weeks. Deezer also reported improved time to market, greater transparency, and much stronger team engagement thanks to monday.com.

Deezer

Yoav Banai

Vice President of Customer Engagement