Case Study: Citizens Bank approves $49.7M in PPP loans and protects 8,000+ jobs in 10 days with monday.com

How Citizens Bank approved Paycheck Protection Program loans valued at nearly $50 million and protected 8,000+ jobs in just 10 days using monday.com

Citizens Bank, a 200‑employee community bank in Batesville, Arkansas, faced a sudden surge of Paycheck Protection Program (PPP) loan requests after the CARES Act passed in March 2020. With no high‑volume workflow in place and limited guidance from regulators, the bank needed to quickly scale a reliable process to help small businesses avoid layoffs and collapse.

Using monday.com, the team built a connected PPP workflow and FAQ knowledge base over a single weekend—adding automated notifications, underwriting and processing boards, and a dashboard for leadership. In just 10 days they approved 500+ loans worth $49,740,658.28, protected 8,000+ jobs, and saved roughly 28,000 human actions per month by streamlining approvals, documentation, and communications.

Citizens Bank

Anastasia Blaylock

Director of Treasury Management