Case Study: Black Mountain achieves greater global client visibility and operational efficiency with monday.com

How Black Mountain uses monday sales CRM to support 700+ global clients

Black Mountain, a global provider of outsourced HR, payroll, and administration solutions, needed a scalable way to manage 700+ clients across 165 countries. Its spreadsheet-based processes and old CRM made onboarding, communication, and coordination across time zones difficult, while inconsistent data slowed reporting and stakeholder alignment. monday.com’s monday CRM was chosen to support both sales and project management needs.

monday.com helped Black Mountain redesign workflows, mirror only relevant data, and automate the movement of leads and account details across boards, giving teams and partners real-time visibility. The result was less manual work, fewer emails and calls, faster onboarding and reporting, and a single source of truth for Sales, Marketing, and Operations. Black Mountain also uses monday.com beyond CRM for compliance, error logs, and campaign management, saving significant time and improving transparency.

Black Mountain

Luca Pope

Global Client Solutions Manager