Case Study: Artlogic achieves 52% improvement in cross-team collaboration with monday.com

How Artlogic increased cross-team collaboration by 52% after adopting monday.com and integrating Zendesk

Artlogic, a 25‑year‑old art‑industry tech company based in London (22 staff), provides integrated websites, CRM and sales tools for galleries, collectors and artists. After redesigning its products and pricing the company saw rapid growth that overwhelmed client support and development teams — disparate tools (Wrike, Freshdesk, spreadsheets, email) caused missed items, slow handovers and a backlog of new account requests and support tickets.

By adopting monday.com and integrating it with Zendesk, Artlogic automated ticket intake, created synced board items with clear priorities and developer assignments, and introduced batch onboarding forms. The new workflow eliminated manual handovers, cut first response time by 76%, increased clients onboarded per quarter by 150%, and improved cross‑team collaboration by 52%.

Artlogic

Kate Perutz

Head of Client Liaison