Case Study: Freedom Furniture achieves 26x ROI and scalable dropship operations with monday CRM

Freedom Furniture saves 8,106 hours annually with monday CRM

Freedom Furniture, an Australian furniture retailer, faced operational challenges as its dropship program rapidly scaled. The cross-functional processes for vendor onboarding and compliance, managed through spreadsheets and email, created bottlenecks and a lack of visibility. To coordinate growth effectively, they implemented monday.com's CRM product to centralize operations and create a single source of truth.

Using monday.com CRM, Freedom Furniture built a connected system to manage the entire vendor lifecycle, from onboarding to compliance. The solution provided shared visibility across all teams, automated tasks, and streamlined high-volume regulatory workflows. This resulted in an annual saving of over 8,100 hours, $272,000 in recovered productivity, and a 26x return on investment, enabling the program to scale without adding headcount.

Freedom Furniture