Case Study: Way James + Co. achieves faster, more efficient emergency ticket management with monday.com

Emergency ticket items from clients projects

Way James + Co., led by Justin James, needed a simple way to manage emergency "fire" tickets across client projects for a virtual team. The challenge was coordinating the right people quickly, avoiding stale tickets and fragmented tools (email, multiple apps and browsers), and keeping urgent items moving so they wouldn’t lose time, money, or clients.

They adopted a monday.com emergency-ticket template that acts as a central repository: team members are tagged, files and checklists are attached, color-coded columns show status, and completed tickets are routed for archiving. The result was a lean, daily workflow that replaced multiple tools, improved documentation and visibility, sped up resolution of urgent items, and restored efficiency and client confidence.

Way James + Co.

Justin James

Way James + Co.