Case Study: Exceed.ai reduces AI business risk with Mona's AI monitoring solution

Exceed’s data science and customer support teams benefit from a highly flexible AI monitoring solution

Exceed.ai, a conversational marketing platform, faced a challenge as its business scaled: its small data science team could not manually monitor the numerous AI models it deployed for concept drifts and performance anomalies. This created a significant business risk, as a drop in model accuracy could negatively impact customer interactions. To address this, the company sought an AI monitoring solution and was introduced to Mona.

By implementing Mona’s AI monitoring platform, Exceed.ai’s team gained the ability to instantly detect anomalies and receive alerts on model performance issues. This allowed them to troubleshoot problems proactively and optimize models in real-time, saving significant amounts of time and reducing risk to their business KPIs. Mona provided immediate value with its easy implementation, actionable insights, and helpful customer support, which included developing new features tailored to Exceed's specific workflow.

Exceed.ai

Igal Mazor

Chief Data Scientist