Case Study: Taco Time NW unlocks hidden revenue and faster guest recovery with Momos

Taco Time NW cuts resolution time 66.5x with Momos

Taco Time NW, a Pacific Northwest restaurant chain with 75 locations, faced significant challenges due to fragmented guest experience management. Their customer feedback was spread across disconnected systems, leading to extremely slow response and resolution times, limited visibility into underperforming stores, and a near-total inability to recover from negative guest experiences, resulting in revenue leakage.

By implementing the Momos Activate, Feedback, and Core suites, Taco Time centralized all guest feedback into a single inbox. Momos provided AI-suggested responses tailored to the brand's tone, enabling real-time customer recovery. The results were transformative: resolution time became 66.5 times faster, the resolution rate jumped from 4.5% to 100%, and the bottom 10% of stores saw an 8.38-point increase in CSAT, unlocking hidden revenue within their existing operations.

Taco Time NW