Case Study: Sumo Sushi & Bento achieves 97% CSAT and saves 5,000 hours a year with Momos

Sumo Sushi & Bento boosts CSAT to 97% with Momos

Sumo Sushi & Bento, a Japanese casual dining chain in the UAE, faced the challenge of scaling its customer experience and maintaining its brand reputation across multiple locations without increasing operational costs. To address this, they partnered with the vendor Momos and implemented its AI-Powered Customer Platform.

By using Momos' AI platform, Sumo Sushi automated customer interactions and review management across all locations. This solution delivered significant results, including a 97% customer satisfaction score, a 4.8-star Google rating, and annual savings of thousands of hours, which equated to saving one headcount for every four locations. Momos enabled the chain to achieve these improvements while driving more repeat visits and better data-driven decisions.

Sumo Sushi & Bento