Case Study: Poke Theory achieves 90% response rates with Momos

Poke Theory achieves 90% response rates with Momos

Poke Theory, a fast-rising F&B brand founded by siblings Joey and Vanessa, faced the challenge of effectively engaging with customer feedback to improve operations and drive retention. They partnered with vendor Momos and its marketing and customer engagement suite to transform their guest interactions into a measurable growth engine.

By implementing Momos' automated survey system, Poke Theory achieved a 90% customer response rate across all platforms. The solution directed happy customers to leave Google reviews and flagged issues for immediate winback efforts. This strategy resulted in a 30% customer retention rate, a 10% boost in monthly Google ratings, and provided critical operational insights, all driven by Momos.

Poke Theory