Case Study: Poke Theory achieves 90% response rates with Momos

Poke Theory achieves 90% response rates with Momos

Poke Theory, a fast-casual restaurant chain with 25 locations, faced a challenge maintaining consistent customer engagement and managing fragmented feedback channels as it expanded. To address this, they partnered with vendor Momos and implemented its AI Customer Copilot service to centralize all customer interactions.

The Momos solution automated post-order surveys to gather feedback and prompt happy customers to leave Google reviews. It also used AI to flag negative sentiment for immediate recovery and provided analytics for actionable insights. As a result, Poke Theory achieved a 90% customer response rate, saw a 10% boost in monthly Google ratings, and retained 30% of customers who returned within 30 days of their visit.

Poke Theory