Case Study: Paris Baguette Achieves 97% CSAT and Saves 350+ Hours with Momos

Paris Baguette boosts CSAT 41% and saves 350+ hours with Momos

Paris Baguette, a global bakery café brand, faced challenges in managing customer inquiries and reviews as it scaled across Southeast Asia. To overcome these growing pains, they partnered with vendor Momos and implemented its AI Customer Copilot service to gain insights and improve guest sentiment.

Using Momos, the brand automated customer interactions and deployed sentiment analysis. The solution delivered significant results, including saving over 350 hours, achieving a 97% CSAT score, and generating a 6x increase in Google reviews. Momos enabled Paris Baguette to transform from reactive to proactive customer care.

Paris Baguette