Case Study: Papa Murphy’s recovers $2M in revenue with Momos

Papa Murphy’s recovers $2M in revenue with Momos

Papa Murphy's, a major take-and-bake pizza chain, faced challenges in scaling its guest feedback, review management, and recovery processes across its many locations. Their legacy systems made it difficult to manage online reviews, respond in real time, and proactively resolve guest issues. To transition to a more proactive approach, they partnered with Momos to unify their customer experience workflows.

By implementing Momos's solutions, including surveys, Guest AI, and automated recovery offers, Papa Murphy's achieved significant results. With Momos, they saw a 5,451% growth in Google reviews, a 0.76-point increase in their average rating, and over $2 million in recovered revenue. The vendor's platform also helped automate 97.7% of review replies and led to a 45% drop in incident rates.

Papa Murphy’s