Case Study: Just Salad saves 1000+ hours per month with Momos

Just Salad Saved 1000+ Hours Per Month Leveraging Momos for Customer Experience Management

Just Salad, a fast-casual restaurant chain, faced significant challenges in consolidating and managing customer feedback across multiple channels during its US expansion. Their Guest Relations team had to manually respond to reviews on various platforms, which was time-consuming and hindered their ability to understand customer experience and drive repeat business. They turned to the vendor Momos and its customer experience management platform for a solution.

Momos implemented a solution that consolidated all customer interactions into a single inbox and used AI to categorize reviews and draft responses. This dramatically improved Just Salad's efficiency, resulting in a 1.25x improvement in response rates, from 75% to over 95%. The use of Momos slashed the team's monthly response time from over 1,200 hours to just 9 hours, saving more than 1,000 hours per month and freeing the team to focus on other strategic tasks.

Just Salad

Arielle

Director of Guest Relations