Case Study: Just Salad cuts response times by 99% and saves 1,200 hours a month with Momos AI

Just Salad cuts response times by 99% and saves 1,200 hours a month with Momos

Just Salad, a fast-casual restaurant chain with over 120 locations, faced significant pressure on its Guest Relations team as it expanded. The team lacked the systems and bandwidth to manage the increasing volume of customer feedback effectively. To address this challenge, Just Salad partnered with vendor Momos and implemented its AI Customer Copilot platform.

The solution from Momos centralized customer feedback and automated replies, which slashed response times by 99% from hours to seconds. This automation saved the company over 1,200 hours per month and increased its review response rate to 95%. Momos also provided integrated tools for service recovery and a unified analytics dashboard, leading to smarter guest winbacks and data-backed operational improvements that strengthened the brand's overall reputation.

Just Salad