Case Study: Hopdoddy Burger Bar boosts review volume and cuts response time with Momos

Hopdoddy Burger Bar cuts response time 82x with Momos

Hopdoddy Burger Bar, a better burger restaurant chain with 49 locations, faced the challenge of delivering its high standard of hospitality at scale. Their manual process for handling online feedback across Google, delivery, and review platforms resulted in dangerously slow response times, missed guest signals, and a reputation that wasn't scaling with its growing footprint. To address this, they partnered with vendor Momos and implemented its AI Experience Agent, Alfie.

By using Momos, Hopdoddy automated its guest experience resolution. The solution provided always-on, brand-consistent responses that collapsed their median response time by 89.4%. The results were a 128% increase in Google review volume, a 0.41 star lift in their average rating to 4.67, and an 82x faster response time, all achieved while expanding coverage to more locations without adding team headcount.

Hopdoddy Burger Bar