Case Study: Hash House A Go Go achieves 4.9-star ratings and 97% CSAT with Momos AI

Hash House A Go Go boosts customer satisfaction 23% with Momos

Hash House A Go Go, a multi-location restaurant brand, struggled with managing high volumes of customer reviews and feedback across its nine locations. The lack of a centralized platform led to limited visibility into customer sentiment and operational inefficiencies, making effective customer engagement a significant challenge. They partnered with vendor Momos and its AI Customer Copilot service to address these issues.

By implementing Momos AI, Hash House A Go Go automated its customer service and reputation management, achieving a 100% review response rate. The solution delivered substantial results, including a Google rating increase to 4.9 stars and a 23% improvement in customer satisfaction. Momos helped the brand save over 2,300 hours annually and drove a 746% increase in online reviews.

Hash House A Go Go